Corporate Employee Soft Skills Program

I. Introduction A. Welcome and Introduction to the Soft Skills Program Facilitator B. Importance of Soft Skills in the Workplace C. Objectives of the Soft Skills Program

II. Overview of Soft Skills A. Definition and Importance of Soft Skills B. Differentiating Between Soft Skills and Technical Skills C. Impact of Soft Skills on Professional Success

III. Communication Skills A. Verbal Communication 1. Effective Speaking and Listening Skills 2. Clarity and Conciseness in Communication B. Non-verbal Communication 1. Body Language and Facial Expressions 2. Eye Contact and Posture C. Written Communication 1. Email Etiquette 2. Business Writing Skills

IV. Interpersonal Skills A. Empathy and Emotional Intelligence 1. Understanding Others' Perspectives 2. Managing Emotions in Interactions B. Building Relationships 1. Networking Skills 2. Building Trust and Rapport C. Conflict Resolution 1. Handling Difficult Conversations 2. Negotiation and Compromise

V. Leadership and Teamwork A. Collaboration and Teamwork 1. Working Effectively in Teams 2. Role Clarity and Accountability B. Leadership Skills 1. Vision and Goal Setting 2. Motivating and Inspiring Others C. Adaptability and Flexibility 1. Embracing Change 2. Problem-solving in Dynamic Environments

VI. Time Management and Organization A. Setting Priorities B. Planning and Scheduling C. Managing Deadlines and Procrastination

VII. Presentation Skills A. Planning and Structuring Presentations B. Delivery Techniques C. Handling Q&A Sessions

VIII. Stress Management and Resilience A. Identifying Stressors B. Coping Strategies and Self-care C. Building Resilience in the Workplace

IX. Decision-making and Problem-solving A. Analytical Thinking B. Creative Problem-solving Techniques C. Making Informed Decisions

X. Professionalism and Work Ethic A. Integrity and Ethics in the Workplace B. Professionalism in Conduct and Appearance C. Accountability and Responsibility

XI. Diversity and Inclusion A. Valuing Diversity B. Promoting Inclusion and Equity C. Cultural Sensitivity and Awareness

XII. Networking and Career Development A. Building Professional Networks B. Personal Branding and Career Advancement C. Continuing Professional Development

XIII. Conclusion A. Recap of Key Soft Skills Covered in the Program B. Action Planning: Applying Soft Skills in Daily Work C. Feedback and Evaluation D. Closing Remarks and Thank You

XIV. Follow-Up Resources A. Recommended Reading Materials B. Additional Training Opportunities C. Contact Information for Further Assistance