Skills

  • Business Communications
  • Customer Service and Sales
  • Interpersonal & Team Work
  • LeaderShip
  • English Trainer
  • Communication

About

Exploring the parallel roads of training and learning, a firm believer in people-centric and inquiry-driven pedagogy. Academician with experience of over 7+ years in fields like Career Skills, employability, content development, linguistic training,

Education

Experience

    Senior Trainer

    English Mate Hindustan Times, Delhi

    full-time

    Planned, prepared, and taught well-developed lessons that enthuse and inspire students, and promote the enjoyment of learning. Effectively and appropriately differentiated instruction so as to meet all students’ learning styles with an appreciation for students’ learning differences. Assessed, tracked, and provided relevant and timely feedback on achievement (performance and growth) and developmental needs to students, academics, and other managers and colleagues. Maintained detailed reports on students with clear formative comments and targets as to how to improve work by the defined deadlines given and provided regular estimated grades and feedback on assessments. Conducted Communication Training for various Call Centers.

    Jan 2016 - Mar 2017

    ESL Trainer

    Genesis Global School, Noida

    full-time

    Conducted activities and lessons based on ESL teaching methodologies. Encouraged and engaged students to speak in English. Motivated students and used humor to induce a pleasant learning environment. Maximized students’ talk time through oral tests and presentations. Displayed excellent classroom management. Kept accurate records of student performance. Communicated with the Department Head or Principal, as needed. Maintained standardized guidelines.

    Mar 2017 - Mar 2018

    Senior Trainer

    ACT UNIV GROUP, Delhi Government, Delhi

    full-time

    Selected for a National Project known as ‘Delhi English Project’ which was in collaboration with prestigious institutions where the government of the National Capital Territory of Delhi, initiated to provide free, equitable, and quality primary and secondary education for the children of government schools, to promote opportunities for their upward mobility and social inclusion.

    May 2018 - Apr 2019

    Consultant Trainer

    SGI, St. George International Institute, Delhi

    full-time

    Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Provided ongoing training regarding customer service skills. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas for improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Trained all newly hired call center staff on scripts to use for calls. Instructed staff on how to roll through calls and use their telephone and computer equipment.

    Apr 2018 - Oct 2020

    ESL Teacher

    Mastree, Banglore

    full-time

    Taught a full course load, served as an advisor, and satisfied extracurricular (activity/athletic) responsibilities defined by the administration. Encouraged and engaged students to speak in English. Motivating students and using humor to induce a pleasant learning environment. Maximizing students’ talk time through oral tests and presentations. Displayed excellent classroom management. Assessed, tracked, and provided relevant and timely feedback on the achievement (performance and growth) and developmental needs of students. Utilized learning spaces and tools effectively.

    Oct 2020 - Nov 2021

    Corporate Trainer

    MANKIND Pharmaceutical Company, Pvt. Ltd., Okhla

    part-time

    Working as a Part-time Trainer for the company. Conducting complete training for employees on board. Training soft skills (interviewing, communication, interpersonal skills) to a batch of 29–31 employees Built relationships with professionals and ensured everyone felt attended to with personalized feedback, class discussions, and encouragement Design lesson plans and align them with organizational goals to improve employees' performance. Performing administrative duties involving employees’ files and progress tracking.

    Dec 2021

Acievement Certificates

    No Records Found

Portfolio

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