Bachelors in Engineering , Information Science and Engineering
HK Consulting Services
full-time
maintenance/modification of websites as per client needs
Search Engine Optimization
20North.com
full-time
• Responsible for driving all activities necessary for selling through third party sites – technology integration, merchandising, market research, price mapping, promotion management, fulfillment integration etc
• eBay Sales Channel –
- Started the 20North's store on eBay and responsible for its growth since inception to 30% of total number of company’s orders
- Single point of contact between 20North and eBay driving promotions and all account management activity
- Gathered the technical requirements to build the infrastructure necessary to sell effectively on eBay including API integration, merchandising tools, analytics and order fulfillment automation.
- Coordinated the gearing up of logistical processes and CRM setup to meet eBay requirements
• Started and managed 20North’s affiliate program and saw it through from inception to 5% of the total number of company's orders
• Search Engine Marketing(Google AdWords) involving the following –
- Keyword research, bidding
- Monitoring the campaign – adjusting keywords, landing page, ad creative aimed at optimizing the quality of traffic and the cost of customer acquisition
- Drove down the cost of customer acquisition from Rs. 1100 to Rs. 700 per customer
Aegis BPO
full-time
• Worked for Public Record Research process(background verification) – a process which involves searching and reporting court records for candidates who have applied for jobs in the United States
• Position involved very low tolerance for errors – maintained a very low rate of errors – entrusted with critical clients
Bundl Technologies
full-time
• Handling chats from customers, regarding multiple query types such as Order Status and delivery issues, Post Delivery Food issues, Payment and Refunds, Coupons and Offers, App related issues etc
• Concurrency of at least 3-5 throughout the day
• Maintained a high CSAT score inspite of high concurrency
NA
freelance
• Freelance Excel, Advanced Excel, Power BI Trainer
• Training diverse audience such as Students, Fresh Graduates, Employees and Managers on Basics of Excel, Advanced Excel, Power BI
• Simplifying things, breaking down things into smaller chunks, frequently recapping, simple exercises to bolster the concepts so that they do not find it hard to understand the concepts and use and apply them for their business/data analysis purposes in their organization after the completion of the course.