Responsible Trainer, passionate about delivering outstanding quality and service. Offering 8 years of experience in industry with history of recognition for performance. EVOLVE-certified Trainer with vast experience in effective and efficient.
Concentrix
full-time
Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high
degree of accuracy.
Handling escalated cases and provide assistance in the form of troubleshooting to the team.
Operations Claim Adjudicator in a Health Insurance Process for Concentrix.
Worked in Different LOBS such as HRP Claims, HRP Dental and ECHS.
Meeting and exceeding client defined service level metrics on timeliness and accuracy.
Responsible for creating production reports, Inventory management and EOD status reports.
Troubleshoot problems and identify ways to improve the efficiency of processing and the system.
Concentrix
full-time
Monitored and followed up on requested audit corrections to verify implementation.
Share the new updates and errors trends with the team on regular basis.
Handling daily and weekly conferences call with client.
Taking care the quality, production and batches status reports along with the queries about the process,
to make sure all the SLA's (Service Level Agreements) are met.
Produced graphs, charts and reports on Internal quality and presenting Sr. Managers.
Identify and remedy defects within the production process
Recommend, implement and monitor preventative and corrective actions to ensure that quality
assurance standards are achieved
Compile and analyze statistical data.
Ensure that user expectations are met during the testing process.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
Concentrix
full-time
Trained and mentored employees to maximize team performance.
Supervised work of employees to deliver work on schedule.
Developed team communications and information for meetings.
Providing coaching and feedback. Documented participant attendance, engagement and progress.
Created successful training courses based on evaluation of student needs.
Completed frequent assessments of training materials, structure and success rates.
Reported on learners' progress and predicted course completion time frames.
Establish and maintain professional credibility using excellent verbal and written communication, training
presentation, and facilitation skills.
Manage projects to achieve business objectives in a timely and accurate manner.
Design, develop, and create a variety of instructional materials with identified needs
Knowledge of adult-learning principles and methodologies including classroom management, coaching,
curriculum development, and/or lesson planning.