●Over 15 years of experience across multiple domains, viz. - Banking, Audit, Healthcare, and IT. ●Over 10 years of relevant experience in IT Professional & Managed Services. ●Over 5 years of experience in a customer-facing, and technical support role
HASVITA GROUP OF INSTITUTIONS
full-time
●Help the students of all the streams, in their practical assignments.
●Maintain and upgrade the existing lab infrastructure from time to time in accordance with the AICTE norms, provide compliance report to the university officials, etc.
●Assist the administrative staff in all their activities and extend support whenever needed.
●Interact with students and other faculty and resolve issues pertaining to their development.
●Educate and create awareness to the students and staff about new and existing technologies.
●Participate in staff as well as management meetings to ensure smooth functioning.
●Being a part of the Computer Science faculty, taught basic computer skills for 1st year students of all streams.
●Install, upgrade and maintain Linux server for the purpose of examinations.
IBM
full-time
●Resolve issues related to application troubleshooting pertaining to the end-users
●Provide Tier-2 support for the end-users of the client
●Administer user accounts, monitor permissions in Active Directory
●Utilize Active Directory for many functions including, but not limited to: create shared mailboxes, distribution lists, and user accounts, manage users and their mailboxes, grant/deny permissions, and increase mailbox sizes
●Troubleshoot technical issues for end-users with the help of remote troubleshooting tools such as LogMeIn
Dispatch tickets related to other applications using tools like Service
Tech Mahindra
full-time
●Installation & management of Windows Server range operating systems (2003, 2008 and 2012).
●Working on change related tickets generated in the ticketing tool and fulfilling the change request.
●Maintaining the SLA as per RFC’s priority.
●Working MSCS cluster creations and cluster remediation as per business requirements.
●Working on service IPAK upgrades and installing latest patches on the servers IPAK library
●Working knowledge on ticketing tools like ITSM, Remedy and Service-now
●Flatten and Rebuild of Servers (2003/2008/2012)
●Migrating Virtual Machine to different Hosts as per customer requirement.
●Knowledge and work experience on Hyper-V, SCVMM, WSUS and SCCM.
●OS IPAK Up gradation for the servers.
●Act as a backup lead and mentor junior members in the project.
●NIC remediation and NIC teaming for the Physical & Blade servers.
●Managing the Virtual machines through Hyper-V and SCVMM.
●Format and reinstallation of OS on Blade Servers, Physical & Virtual Servers
Wipro Technologies
full-time
●Provide subject expertise to L1 & L2 resources and mentor them.
●Trained and mentored new L3 resources and also helped them come up the learning curve.
●Prepare architectural document as part of planning a deployment in new region.
●Work with architects and other teams and suppliers in gathering requirements for new region build.
●Bring innovation to the team by working with automation experts and thereby contributing to service improvements.
●Take complete ownership of an issue/region and ensure flawless execution of build & support tasks.
●Liaise with networking and other teams
●Provide troubleshooting guidance to junior team members.